Privacy Policy

Last updated: 1 April 2025

At Novelon Pty Ltd (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.novelon.com.au), engaging with our services, or contacting us, you consent to the handling of your personal information as described in this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Name and contact details (e.g., email address, phone number, business address)
Company information and ABN
Project specifications or job enquiries
Payment and billing information
Website usage data (e.g., IP address, browser type, pages viewed)
Any other information you provide via forms, emails, or phone calls

We do not collect sensitive information (e.g., health, biometric, racial/ethnic data) unless legally required or with your explicit consent.

2. How We Collect Personal Information

We collect personal information through:

Website contact forms
Phone calls, emails, or business correspondence
Direct business relationships
Networking and industry events
Third parties, such as referral partners or subcontractors (with your consent or where permitted by law)

3. Why We Collect and Use Your Information

We collect and use your personal information to:

Respond to enquiries or provide quotes
Deliver CNC machining services
Process payments and manage accounts
Communicate updates or changes to our services
Comply with legal and regulatory obligations
Improve our website and service delivery
Engage subcontractors or partner with other manufacturers on overflow projects

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers (e.g. accounting, IT, marketing)
Third-party manufacturers or CNC shops we collaborate with on your project (only as required)
Government authorities when legally required (e.g., ATO)
External advisors (e.g., legal or insurance consultants)

We do not sell or rent your personal information.

5. Storage and Security

We store your personal information securely using physical, electronic, and administrative safeguards. These include:

Password-protected systems
Secured file storage
Firewalls and encryption where applicable

We take reasonable steps to ensure your information is accurate, complete, and up-to-date.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

To make a request, contact us using the details below. We may require identity verification.

7. Cookies and Analytics

Our website uses cookies to enhance user experience and collect anonymous usage data. This data helps us understand how visitors interact with our website and improve our services.

You may disable cookies in your browser settings, though this may impact functionality.

8. Cross-border Disclosure

We do not disclose personal information overseas unless:

It is necessary for service delivery (e.g. a trusted cloud service provider), and
The overseas recipient complies with privacy obligations substantially similar to those under the APPs.

9. Complaints

If you believe we have breached your privacy rights, please contact us first so we can address the issue. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Novelon Pty Ltd
3, 11 Hinkler Court,
Brendale,
4500 QLD,
Australia
📧 Email: privacy@novelon.com.au
📞 Phone: 07 2146 4000
🌐 Website: www.novelon.com.au

11. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. We encourage you to check back periodically.